OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 96 comments received in the last 90 days.
15 August 2025
Once again, the staff were all excellent, especially Daniel, the Purchase Advisor and Chloe who dealt with us on the day of delivery of the vehicle. Chloe went through all the different features and said to pop back if I had any questions.
05 August 2025
Excellent employees. Fabulous representatives of BMW.
27 July 2025
Very, all staff were friendly and accommodating
23 July 2025
Everyone was so helpful and polite.
22 July 2025
this is my 3rd new bmw and ive always been satisfied
14 July 2025
Chloe was great in leading up to and managing handover
13 July 2025
Both people I dealt with (Mon & Chloe) were very knowledgeable in their trade. Chloe even had to deal with an annoying wasp when showing me round the car, she coped very well even though Chloe hates wasps :-)
11 July 2025
Staff were really helpful and efficient,
10 July 2025
Helpful, friendly staff.
26 August 2025
I arrived at S.J Ruxley at 08:30 for a 09:00 appointment, my car didn't move from the car park until 09:45. However the work was carried out in a timely manner and i left S.J Ruxley at 12:30.
25 August 2025
See my answer to item 1. We live in Dartford so require a courtesy car which was easy to arrange and beautifully presented.
24 August 2025
Extremely satisfied. Was served by Danny who was very helpful.
23 August 2025
Everything done qith ease
22 August 2025
see above
22 August 2025
Good service would of like to have known about the building work
21 August 2025
Seen promptly . Felt comfortable
18 August 2025
Very professional
17 August 2025
Service was great apart from the complimentary car wash, felt this had been rushed and certain areas of the car hadn't been cleaned properly
17 August 2025
Efficient quickly done job
27 August 2025
High quality overall service from the initial visit to driving away in a new car. After care and follow ups were timely and appreciated