OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
210 ratings and 116 comments received in the last 90 days.
16 May 2025
Completely Satisfied.
13 May 2025
When I collected my car, the lady who dealt with my handover was very professional and knowledgeable. She was able to answer any questions I had about the new car and the controls. I was very satisfied with this service.
07 May 2025
It was an easy experience and i was very satisfied
06 May 2025
Chloe & Serge were extremely helpful and kept me updated throughout the process.
30 April 2025
Staff were all very polite and helpful from the first enquiry to the actual hand over of the vehicle. Always kept me updated on the progress of the vehicle.
19 April 2025
Both the sales process with Carl and the pick up process with Chloe was brilliant. Couldn't fault either. Sergio could have handled the miscommunication better on the original pick up date - I had to call to find out it wasn't possible on the day.
17 April 2025
No nonsense best deal straight away. Daniel kane and Sergio made sure the car was delivered on the day I wanted it even tho it was near impossible to do so.
09 April 2025
I was kept informed at all times, made to feel comfortable and the process was smooth.
02 April 2025
Sales Assistant Clive Ankomah was really helpful, proactive and friendly throughout my purchase and his efforts were very much appreciated. The manager Sergio Garaguso was also very pleasant to deal with and helpful. Very smooth process throughout
27 May 2025
All good
27 May 2025
Was very smooth and easy
26 May 2025
Pleased with the experience but as technician had already left the premises the adviser could not confirm extent of works carried out. Although reduced cost slightly I could have been still overcharged. As it seemed the cost was just made up.
24 May 2025
Everything was made easy and on time.
21 May 2025
Great service, kept me updated on the progress of works
20 May 2025
I was satisfied with the service on the day but less so with the person I spoke to when booking my appointment. I thought they were not very helpful.
17 May 2025
Been with BMW for 14years never let me down
17 May 2025
Rang me promptly explaining everything great customer service and washed my car
16 May 2025
Really good service
15 May 2025
I was attended to promptly and the entire service took less time than I had anticipated especially as I had just come from a night shift. The staff were kind, efficient and friendly. The courtesy car wash made my car gleam.
21 May 2025
Just a joy