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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
333 ratings and 235 comments received in the last 90 days.
24 October 2026
Friendly professional service. Chloe was very prompt and efficient and friendly with her help and advice.
19 October 2026
Martin, Carl and Chloe were all exceptional during the process of ordering the car, handover day and answering my many questions.
16 October 2026
Chloe and Karis were both excellent
03 October 2026
Great sale and handover with Karis and Chloe. Very helpful and knowledgeable
03 October 2026
Professional, informative and happy to always answer my questions
02 October 2026
The whole process was handled perfectly and every member of staff was helpful and supportive. From Tomi when I was deciding what car to purchase to Chloe on the handover. I was communicated to throughout and at every step.
01 October 2026
Carl and Chloe where brilliant with helping me
01 October 2026
Really helpful kind and informative staff
30 September 2026
I was very satisfied with the overall experience. The team was helpful throughout the process, and the delivery was smooth and well-organised.
29 September 2026
Wasn't looking to buy a new car but the level of care and offer put together made it an easy decision. Carl and the team kept me abreast of the process and everything was handled expertly. I loved the feeling of driving out of the showroom.
24 September 2026
Excellent service, and friendly behaviour
22 September 2026
From the initial appointment with Mon, to Serg assisting with the finance, and finally Chloe on handover day, the whole process was a joy. They went above and beyond to make the process as least stressful as possible
21 September 2026
From the time I originally came in to see Karis to view and test drive the car through being kept up to date by Chloe then to the collection of the car, everything has been excellent.
18 September 2026
From start to finish, the whole process was amazing Millie, who sold me the car, was absolutely lovely and made the whole process so easy and enjoyable. Chloe, who did my handover was brilliant, so helpful and full of knowledge! The car came perfect
18 September 2026
Dan andChloe were extremely helpful and professional. We were given a wide range of options from Dan with regards to buying /keeping our existing vehicle. Chloe gave us a great insight into the operation of the new vehicle. Both were very informative
17 September 2026
Both Tomi and Chloe were excellent in how they dealt with me
17 September 2026
Very personable staff. Made me feel welcome
13 September 2026
Danny was so helpful & patient while I decided what I wanted & was able to answer any questions I had,
02 September 2026
We loved our BMW X5 car and when it came to renew, Tommy contacted us and showed us options to buy a new BMW X5. We now have a new X5 and also an X1.
01 September 2026
Was told I could have the car once ordered the following week. Had to wait an extra week because of staff on holiday which wasn't communicated to me. Part exchanged a vehicle and still waiting 2 weeks later for the loan to be paid off
27 August 2026
Was quick and straight forward from start to finish, had no issues and communication was great
20 August 2026
Hi, i think it was top notch, I was really impressed with how Molly and Clive broke everything down to a Tee. Their hospitality was amazing and made me feel very welcome. Their delivery was superb and made me feel extremely satisfied and happy.
18 August 2026
My Father sadly passed away, I had to trade in his and my vehicles at a very stressful time. Fleur, Nathan and Carl were totally supportive and helped with a new vehicle and resolved my situation. I've been a customer for 8 years now very grateful
18 August 2026
None
17 August 2026
Sale negotiated with Clive Ankomah who was pleasant and courteous.Later Chloe Wust who took us through the paperwork was pleasant and courteous and made sure that everything was understood.
10 August 2026
Carl, karis and Chloe were excellent in explaining everything , polite and very helpful with excellent customer service .
07 August 2026
Chloe handed over the new car she was very helpful. The new car key had a scratch on the casing chloe went out of her way to address the issue. As a good will gesture she also gave new car mats. Very pleased with chloe.
06 August 2026
Chloe and Clive genuinely made the experience magical for me. I turned up late and Chloe still managed to move things around for me and not make me feel like a bother. Danny took his time to find my dream car and I'm so grateful!
05 August 2026
Amazing start to finish
29 October 2026
The initial work request was carried out very promptly by your office staff and engineers. Further remedial works that were found following the safety checks were undertaken quickly, so that my vehicle was not off the road for a long period.
29 October 2026
Excellent service
29 October 2026
The service centre was immaculate and welcoming. I was acknowledged and attended to immediately upon arrival, and the level of customer service provided by Alex was exceptional from start to finish.
28 October 2026
Booking was easy & prompt date given. On time & good service from Simon Wells who dealt with us on the day. Also asked for battery to be checked as I was unsure if low but all checked & ok. Honest & professional.
28 October 2026
Easy to book in my recall, all the staff were really friendly and helpful.
28 October 2026
Very happy with how the were
27 October 2026
Wasn't offered a replacement vehicle while mine was being checked for a call back, therefore I had to take the day off from work! I was offered a wash and hoover, the back wasn't hoovered at all and there was marks over the outside - seemed rushed
27 October 2026
good service
27 October 2026
Daniela and the team at Ruxley were kind, friendly & welcoming. Daniela was really friendly & happy to answer any questions that I had. The repair to my alloy didn't take long at all. You'd never know there was any damage the alloy is as good as new.
27 October 2026
Service was very good , founded some extra issues with car,to repair in bmw center was to expensive, went to purchase parts for job sales person forced me to get £100 bmw kit i did not need, ended up returning then charged £10 fee ??
26 October 2026
It all went to plan
26 October 2026
Bradley was very helpful and polite.
26 October 2026
Very efficient and professional
25 October 2026
Recall was completed on time
24 October 2026
Prompt service, clear process and fast execution.
24 October 2026
.
24 October 2026
Polite and quick service. Car was cleaned and vacuumed as well.
22 October 2026
Happy
22 October 2026
Very polite and kept me updated on how long everything would take
22 October 2026
They informed us when it was ready to collect and also they sent us a video of the work done on it
22 October 2026
Friendly staff. Excellent facilities, I could have a Zoom call in one of your meeting rooms.
22 October 2026
Great experience throughout. Special thanks to Alex who is very clear and thorough in everything. The video of the vehicle being investigated is highly useful.
21 October 2026
Service and good staff
21 October 2026
Professional, friendly and efficient.
21 October 2026
Very good service and communication.
20 October 2026
As usual staff friendly and very helpful
20 October 2026
Simon was polite professional and informative
20 October 2026
Simon excellent, and very professional
20 October 2026
Very satisfied, Brad was excellent as is all of the Hedin team
20 October 2026
The customer service agent Bradley was amazing very kind and helpful and super polite. A true credit to you
20 October 2026
The staff at the centre were really helpful. My wife dropped the car off for work on my behalf and staff were very helpful with putting the isofix base from our car into a courtesy car.
20 October 2026
I was kept well informed throughout the service and car was ready on time.
19 October 2026
I'm always treated with respect and courtesy.
19 October 2026
Quick and easy, no problems
19 October 2026
Helpful friendly staff.
19 October 2026
Job done on while you wait all done to plan
19 October 2026
Plenty of staff. Timely execution. Good communication.
18 October 2026
??
18 October 2026
Everything went smoothly, so no complaints
18 October 2026
Excellent communication and service updates
18 October 2026
Professional
17 October 2026
Got the car back in quick time very good service
17 October 2026
Clean, tired and comfortable
17 October 2026
I was very satisfied with my experience this time it was all delt with very professionally and the staff where A1 Great Experience
16 October 2026
Great service
16 October 2026
Greeted by Daniella and really felt welcome and updated me of the process. Bradley Walsh then look after me and was polite, efficient and got the job done. Really best experience at BMW i have ever had.
15 October 2026
We were expected and all the arrangements were in place.
15 October 2026
Very good service
15 October 2026
Did exactly what they said they would. Kept me informed and very professional.
15 October 2026
Very satisfied
14 October 2026
Very satisfied
14 October 2026
Michael was very professional and helpful
13 October 2026
Courteous service is much appreciated
13 October 2026
Daniella looked after us 100% sorting out the wheel, tyre and helping us with the Insurance claim that was successful
13 October 2026
Bradley was amazing. Very helpful and honest with great updates throughout. Thank you Bradley
12 October 2026
Prompt service. I was able to wait to collect.
12 October 2026
Was able to work from a private work space whilst waiting for my mot to be completed
12 October 2026
Cost as expected, work finished on time, car washed also
11 October 2026
Excellent efficient service. Danny was brilliant.
11 October 2026
I was seen immediately and given some idea of when the car would be ready for collection.
11 October 2026
My service experience from start to finish was absolutely outstanding! The entire process was seamless, professional & stress-free. Everything was clearly explained, including the work needed to be carried out & what to expect throughout the process.
11 October 2026
Good service thanks to Danny
10 October 2026
No issues, fully satisfied
09 October 2026
Nice environment. Each member of staff I interacted with was helpful and clear.
08 October 2026
From my inital call to arrange service for my BMW until the service was completed the team was exceptional. I must take this opportunity to personally thank my service advisor (Mrs/Ms) Daniela Reynolds who was really kind, helpful & professional.
07 October 2026
Very polite & overall good experience, only had two issues - 1/ whilst checking in asked whether I wanted a free car value quote - Didn't receive this. 2/ Every other time I have had a service here I receive a video of the car - Did not receive this.
07 October 2026
Alex Briner was excellent in communicating the service procedure for my BMW vehicle.
06 October 2026
Car booked in for annual MOT. Separately 'claimed' to have an alloy wheel repaired, which was done at the same time, so no need for two trips. Also great info given throughout process.
06 October 2026
1. I was called mate, ??? 2. I pointed out that I was being text regarding the wrong vehicle, but there was not much interest. 3. I have received a pre work request, which I completed, but the service dept, was unaware of the information.
05 October 2026
Just made it simple
05 October 2026
Simon was very professional and helpful throughout.
05 October 2026
Very professional and easy
05 October 2026
Wasn't kept informed/updated when things changed. For example I was told a new part had to be ordered for the issue with my car and it should be delivered the following day and I should have my car by the end of that's day. But I wasn't notified
04 October 2026
Good service and communication
04 October 2026
Excellent customer services from Alex Briner
04 October 2026
Very efficient
04 October 2026
Service is generally good, communication the only area that is lacking which isn't the first time which lead to the car being kept in overnight when it don't need to therefore making it An unnecessary inconvenience.
03 October 2026
It was ok but but just seems everytime I go nothing coved on warranty blar bale
03 October 2026
Very satisfied with the service the only thing that let it down was the miss ordering of the part but was rectified and put right the following Monday. Staff were all very nice and very helpful.
03 October 2026
Great service
02 October 2026
Service appointment was efficient
01 October 2026
Great effort to diagnose the battery drain my vehicle was experiencing and ended up with a complete fix that resolved the matter. Simon at the service centre kept me informed along the way with a regular call that came in mid afternoon like clockwork
30 September 2026
Service was quick and efficient. Team were friendly and helpful and the refurbished space is wonderful for working in while I wait for the work to be completed.
30 September 2026
Great service from Daniela, from getting my service booked in and being present on the day. It was good to deal with one person who was aware of the work to be carried out. All very efficient.
29 September 2026
Procedure to book it was fine easy but then its all booked in via app beforehand - the only thing I didn't get the information of the value of my car which i selected on app
29 September 2026
Different treatment for my M3 than for my 318, video for m3 not for 318 both in for airbag recall 318 took less time and was washed and mileage was incorrectly recorded ,so vehicle check doesn't seem to have been completed.
29 September 2026
Different treatment for my M3 than for my 318, video for M3 not for 318 , both in for airbag recall, 318 took less time and was washed and mileage was incorrectly recorded,so vehicle check doesn't seem to have been completed.
29 September 2026
Excellent customer service, particularly from technician Nathan who I went on a test drive with to identify faults in my car. He was extremely knowledgeable and helpful. Alex on service was excellent too. Friendly and professional.
28 September 2026
The service team were very professional. The fast lane service was on-time and completed in the 2 hour window.
28 September 2026
Made to feel very welcome and a valued customer
28 September 2026
I was dealt with by a very professional service manager Matt Ricketts, who took me to the service reception area and handed me over to Alex, who again was very professional and efficient. The service was exemplary in every way.
28 September 2026
Good location. Nice showroom.Free drinks. Friendly staffs.plenty parking spaces.
28 September 2026
Very professional and friendly
27 September 2026
Friendly staff
27 September 2026
It was excellent service and the advisor was so helpful
27 September 2026
Organised, courteous and virtually no waiting time.
27 September 2026
Welcoming. I like the short video report. Friendly and efficient.
26 September 2026
I requested a salesman to give me a price on my car as we are looking to change to a different BMW. This was not done nor mentioned when I collected my car. I was not provided with an MOT certificate. Not the first time I have been disappointed.
26 September 2026
Very helpful and friendly Explained everything
24 September 2026
Good communication and treatment by staff.
23 September 2026
A marked improvement from the last time I had my car serviced there. Thank you.
23 September 2026
I was treated with respect and was looked after as I needed to stay for most of the day. Staff were friendly. Mike was great and price matched.
23 September 2026
Friendly and prompt service
22 September 2026
Excellent service from receptionist and bmw team
22 September 2026
Staff were great.
22 September 2026
Danny, Tina and Simon were all very helpful and friendly. Best customer service I've received from a main dealer.
22 September 2026
Daniella was very helpful.10/10 lovely setting ,really comfy chairs and the hot chocolate is fabulous. My car was washed and hoovered,the inside of the car was fantastic.the outside had white stains on the car after the wash.
22 September 2026
Always very polite and helpful and get things done. Very professional, never had any issues.
22 September 2026
Fast, friendly and efficient
22 September 2026
Always welcoming as soon as you walk through the door very professional approach makes you fell like your being looked after and you are Looks after me and my car what else do we want
22 September 2026
Very grateful for both the timely appointment and resolution of the issue with my car. Alex demonstrated excellent customer service, kept me informed of progress updates and ensured I was able to continue to commute to work whilst my car was with you
21 September 2026
Very good
21 September 2026
No hold up dropping my car off and picking it up.
21 September 2026
I was informed the car had been cleaned yet I found shards of glass on the passenger seat and on the dash board. I used sticky tape to remove the glass myself but more care should be taken when doing a repair such as a smashed window.
21 September 2026
very informative and helpful abd resolved everything quickly
21 September 2026
Kind friendly staff Well communicated
20 September 2026
No fault service
20 September 2026
Daniella always helpful and professional every visit.
18 September 2026
The series I received was absolutely excellent Very helpful and went above and beyond
18 September 2026
Really helpful and had the car back the same day
17 September 2026
The service was first class and the staff were great.
17 September 2026
Everything done as expected
15 September 2026
Worst car wash I have ever seen and the irony is to get it at BMW dealership. Car was wiped with cloth without properly removing dirt and grin with water. Tyre polish liquid was all over alloy wheels along with tyres. Kids can do a better job.
15 September 2026
Everything went smoothly
15 September 2026
All went fine
15 September 2026
Wasn't satisfied at first due to how I was approached and treated, however this was quickly rectified by Matthew Rickett and handled well.
14 September 2026
Work carried out was very good
13 September 2026
All went well no drama
12 September 2026
Good service as always!
11 September 2026
Polite, courteous, efficient. Comfortable area to wait.
09 September 2026
What is the point of sending me an email to list out the issues on the vehicle but you don't link it your service centre?? Didn't bother telling them, so you didn't cover the issues at service?!
08 September 2026
Excellent service
08 September 2026
Very good customer service
08 September 2026
Very happy with the service experience from start to finish
08 September 2026
Excellent. The service as usual was very good, prompt appointment and while you wait repair.
08 September 2026
Good service, but very very pushy trying to sell service products that my car clearly not need
07 September 2026
I'm very satisfied overall. The process so straightforward and efficient.
07 September 2026
Excellent service managing my alloy wheel claim. Daniella kept me informed and also had time to chat about my car and my intentions for replacing it in the future.
07 September 2026
The staff are always unfailingly polite, welcoming and strike just the right balance between friendliness and professionalism. My car was ready early, as I requested and any questions I had were clearly answered.
07 September 2026
Very good and efficient service provide by Simon Wells
05 September 2026
Very efficient and friendly staff.
05 September 2026
Always a 5 ?? service
04 September 2026
Always get excellent service from Daniela at Hedin Ruxley. Quick turnaround and very friendly.
04 September 2026
Awaiting corrected vehicle health check document.
02 September 2026
The who le experience was hassle free I was given regular updates by Alex
02 September 2026
Great service /very efficient and friendly staff
02 September 2026
Great service and felt valued as a client
01 September 2026
I couldn't be happier with the service I received. Bradley Walsh was incredibly knowledgeable, friendly, and honest about what my car needed. The entire process was seamless, fast, and completely stress-free. Custom Service at Hedin BMW is 10/10
01 September 2026
Helpful at the services desk and I was seen quickly without having to wait
01 September 2026
The service was norticelably different we didnt receive a video of the overall v3chicle check. There was no document provived ofvth3 status of the car ie tyre depth checks. The service has gone down hill since our last visit.
31 August 2026
Exceptional service, kindness and attention to detail. It is very much appreciated and I will be using Ruxley as my preferred dealer in future
31 August 2026
Good communication and efficient service.
31 August 2026
An expensive service because of tyre damage but where the dealer reminded me I had tyre insurance to replace 1 possibly 2 tyres. Thanks to Simon who checked this out.
31 August 2026
Very pleased professional service
30 August 2026
you have a great team and great service
30 August 2026
Great service. Kept informed and on time.
29 August 2026
- Tyre replacement and sun roof demonstration done efficiently. Nathan was asked weee helpful and went one step further to order wing mirror indicators as it sometimes malfunctions
29 August 2026
Satisfied
29 August 2026
Fantastic service. Friendly knowledgeable staff. Repair completed quickly. Made to feel very welcome whilst waiting.
29 August 2026
Checking in the car was seamless
27 August 2026
Impressive facilities & friendly staff.
27 August 2026
Advised of faults found on i section with video evidence
25 August 2026
Very nice and clean showroom, felt very relaxed and cool
25 August 2026
Very good service. Daniela was really helpful and organised.
25 August 2026
On returning to the car whilst picking up on Saturday, I could see a wire hanging near the exhaust back box. On close inspection it was a sensor that was left disconnected. I had to reconnect it and can be seen on your cameras that I have done it.
25 August 2026
All went well But l thought very expensive
24 August 2026
Professionalism
24 August 2026
Very helpful and understanding
24 August 2026
Evevrthing nice simple and smooth
24 August 2026
5 star reception area and customer service
24 August 2026
Great experience from start to finish.
24 August 2026
Great level of facilities
23 August 2026
Friendly helpful staff , Bradley was very polite and professional
22 August 2026
The phone contacts and service team were very helpful. Thank you.
21 August 2026
Daniella was brilliant. Very helpful right through works
20 August 2026
Very professional and friendly. Best experience with a garage for a while.
19 August 2026
The free clean that was done was just a wipe over. I thought a better job would have been done. Although it's free it should still be done to the correct standard.
19 August 2026
I'm still waiting to hear about the repair to my convertibles hood I sent a reminder to Alex on Monday but as yet I have had no response
19 August 2026
Not worth feedback because company could not guarantee work
19 August 2026
Overall happy, but I'm a little bit annoyed my online selection at check-in time to include a Air conditioning cleaning was lost, and ended up not being done
16 August 2026
Fast and well organised service!
16 August 2026
Friendly staff and clear communication.
16 August 2026
Very professional and courteous
13 August 2026
All work completed
13 August 2026
The employee who dealt with my query my time there, left me with a very distasteful taste in my mouth. I have been coming to BMW Ruxley for the last 4 years and this experience with Hedin has left a lasting expression and discontent.
13 August 2026
Danny the sales guy sorted it all out for my running in service
12 August 2026
Great staff
12 August 2026
Absolutely love the new bmw Huxley service/sales center. Clean comfy and full of refreshments. Absolutely loved the t.v x2 in the comfy area . Only thing I didn't see any signs for the rest room. Maybe just need glasses. Ha ha .
12 August 2026
Smooth service, no fuss, easy process
12 August 2026
Tommy was again very good at looking after me. Explaining everything to me as we went along. Great service
11 August 2026
Good
11 August 2026
The price quoted when I bought the car in was higher than the price quoted when I booked it in. . You did not use paper mats to protect the carpet, it took me an hour to steam clean the grease off !
11 August 2026
Reception was polite and efficient. I waited for the replacement to be done in very comfortable surroundings.
11 August 2026
The staff at your Ruxley branch especially Alex are so friendly,helpful and very knowledgeable.
10 August 2026
Everything went well and the staff were friendly and professional
10 August 2026
Michael who looked after me was really good and kept me informed. The price of budget tyres was very high
10 August 2026
The work involved was substantial and took longer than I expected. However, it has been completed by professionals and I am happy. Customer service was very lacking. I made 17 calls to get updates but got little response.
10 August 2026
Finding the book in house was a bit of a chore otherwise the all round experience was pretty good. The phone booking was excellent.
10 August 2026
Very smooth reception. Helpful staff quick and efficient
09 August 2026
Great service - kept me in loop of work needed to be done and my options.
09 August 2026
The work was carried out as specified to a very good extent. The pre and post service by Danielle was excellent.
06 August 2026
Great service poor value
06 August 2026
Great service
06 August 2026
The guys at bmw got me in and out very quickly much better experience than before
05 August 2026
I was very happy with the welcome at the service desk and how the car was booked in, there appeared to be a genuine interest in the car which is nearly ten years old now, the rear brakes were serviced and I had a health car video.
FIND Hedin Automotive Ruxley BMW
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:CLOSED
View our Easter opening hours. Click Here
Phone
- 020 8269 8119
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
View our Easter opening hours. Click Here
Phone
- 020 8269 8119
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 020 8269 8111
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8302 6431
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
27 October 2026
Dan and chloe at bmw ruxley where sensational they both went above and beyond for us and i will be recommending them to everyone