About Your Local BMW Retailer | Hedin Automotive Ruxley

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

207 ratings and 142 comments received in the last 90 days.

27 May 2026

Millie was very helpful, and explained everything very clearly.

24 May 2026

Everything went to plan and we were constantly updated with the progress of thr car. The purchase was smooth due to Mon's knowledge as was the hand over very informative.

23 May 2026

Yes very satisfied with the experience the sales women Millie is a credit to your company she went above and beyond and always in contact with us letting us know what's going on ????????

19 May 2026

Excellent service, communication and information

14 May 2026

Excellent service from all staff encountered Reception were polite Salesman Mon Singh was professional and attentive

08 May 2026

Helped me the whole way through and always kept me updated on the status of my car

30 April 2026

Attention to detail throghout purchase and handover

28 April 2026

Danny was outstanding as always-I wouldn't go to anyone else. He makes everything effortless. Chloe kept me fully updated throughout, and Molly's handover was excellent and thorough. A brilliant experience from start to finish.

26 April 2026

Easy, hassle free, quick paperwork and checks, less than a week from finding a car to my wants and budget to collecting

21 April 2026

Mon and Molly were amazing!

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21 April 2026

The order and the handover process both went very smoothly

13 April 2026

Mon provided me with a high level of service. He was polite, helpful and helped me feel at ease when i had just learnt i had a hole in the base of my vehicle possibly caused by a pot hole. He was patient, empathetic and very knowledgeable.

10 April 2026

All staff were very helpful particularly Danny and Molly

05 April 2026

Had the best experience with mon

03 April 2026

From start to finish the customer service was top draw. I was kept updated throughout the process. Pick of new vehicles was seamless and special. Special call out to Tomi, Chloe and Sergio - amazing people.

03 April 2026

Excellent service all round

02 April 2026

Millie and Molly were absolutely fantastic. Pleasure to deal with them both. They are a credit to BMW Hedin Sidcup.

02 April 2026

In one word 'Carl Hadwin"

31 March 2026

The whole process from test drive, to purchase and through handover was amazingly smooth and well executed. Dan and Chloe were extremely supportive and answered any questions I had. Their support made me extremely satisfied with the process

31 March 2026

Gary was very helpful and helped us find the right solution for us and Chloe took the time to take us through the car and all the important set up info we needed on the day of collection.

31 March 2026

This is the second time I've had the pleasure of dealing with Carl and Chloe and the reason I came back to BMW again. They are both so helpful, professional and patient. They are real credit to the company.

30 March 2026

Everyone that I dealt with were very help, quick and attentive. All communication was smooth. Had no issues and would highly recommend

29 March 2026

We found the customer care was excellent and everything was explained to us during the purchase and delivery of the car in a patient and professional manner

28 March 2026

All of the team involved in helping me purchase my new 220 gram coupe were brilliant. I would like to thank Tomi, Will, Surge and Molly for their great customer service and expertise whilst dealing with me. Overall Hedin Ruxkey were amazing.

28 March 2026

The staff were excellent. We were not pressured. They listened to our needs and helped us navigate through various options. Everyone in the process were extremely professional and showed great empathy towards their customers.

26 March 2026

Friendly, helpful and professional staff

25 March 2026

Delivery team had been amazing - keeping us update with the progress all the way to setting us up with the new vehicle.

25 March 2026

I can't praise the level of customer service that I have received from BMW Ruxley from Fluer Andrews, Daniel Cane to Daniela Reynolds. The handover was done amazingly by Chole Wust.

24 March 2026

Thorough.

24 March 2026

Really good service

24 March 2026

Danny, Sergio and Molly in their different roles were of great help throughout the purchase process. They kept me informed in a timely manner about key things I needed to attend to and even got me a referral discount on my podpoint installation costs

16 March 2026

Staff are lovely, Chloe, serge and Danny extremely helpful polite and professional.

10 March 2026

Very friendly. Listened to my requirements and satisfied my needs without being pushy.

10 March 2026

Staff were very friendly and delivered what I asked for.

09 March 2026

We felt completely at ease throughout the whole process from beginning to end. Gary answered all of our questions, and was professional throughout. Chloe was incredibly helpful and was very informative at the handover.

07 March 2026

Carl was great very helpful and no pressure

06 March 2026

Chloe Wust and Tomi are a credit to your company there attention to detail, prompt emails returned, professionalism, care of the client and the friendly manner are the reason i purchased the car.

06 March 2026

From first chat with Dan Cane he was easy to talk to and extremely knowledgeable and helpful in answering my many questions.i also had the pleasure of dealing with Chloe and Sergio as well as speaking to Dan's boss.

04 March 2026

Great service

27 May 2026

Car service took 30 mins longer (2 1/2 hours overall) than expected due to a technical issue which I wasn't informed of at the time. Had to enquire what the delay was. My seat and steering wheel positions had been changed completely, not sure why.

27 May 2026

I was very happy with the service Rachel provided to me, she was very lovely and helpful on the day of my servicing!

27 May 2026

No one met us inside. On being served the assistant was rude and needs to go on customer service course. We were told we were wrong but after investigation were were given apology. That was after we were told we had to pay. Typical chip on shoulder.

27 May 2026

Quick

26 May 2026

Repair arranged promptly and efficiently by Daniella as has been my experience with Stephen James/Hedin Automotive for a number of years now. Repair carried out entirely to my satisfaction. Daniella continues to provide outstanding service.

26 May 2026

Satisfied with the overall experience

25 May 2026

Mick was very accommodating

24 May 2026

Excellent service

24 May 2026

Good service

24 May 2026

Very slick and efficient service at all contact points

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23 May 2026

Great communication from problem to work done

21 May 2026

I was told the job would take about two hours so l went for a walk within half an hour they were calling me say they had finished the job

20 May 2026

Great customer service. Great hospitality. The video following service works is a great touch. Something I am thinking about rolling out at my company, as a service provider myself.

19 May 2026

Every thing went smoothly without any issues at all.

19 May 2026

Seamless service end to end.

18 May 2026

From start to finish my visit to the showroom was great . There was a slight hiccup and it was dealt with very professionally. The weather on the day was awful and instead of getting an uber back home, I was given a loan car

18 May 2026

I changed to Hedin due to poor customer service at another dealer. At Hedin it's effortless and the jobs done when they say it's going to be done. I'm updated on what's happening so no need to chase. Can't praise them enough.

17 May 2026

Friendly service , good facilities for customers waiting. Transparent pricing. But could have washed the car as was agreed when handed the keys

17 May 2026

Very professional team, from your service manager Simon to your mechanic who undertook the works which was completed on time a big thank you.

16 May 2026

Everything was, as always, at a premium level. Starting from the invitation. Everything was professional and quick. I didn't have to worry about anything.

16 May 2026

Kept informed throughout

16 May 2026

Absolutely amazing service from Alex and Simon. Can't recommend them enough!

15 May 2026

it was nothing extra ordinary , it was a normal service , nothing to shout about , it's similar to any other place

15 May 2026

I asked for a quote for my car to repair it from the bodyshop. It's been almost two weeks haven't heard anything. then they complain when we take cars to third party garages when dealerships don't even reply.

13 May 2026

Im always very pleased with the service. Really nice staff very happy to help with any queries

13 May 2026

The service went with no hitches and I was kept informed as to what was going on from beginning to end.

12 May 2026

The staff were very helpful and friendly and the service was carried out promptly and efficiently.

12 May 2026

My car was finished and it was park in the car park. I was sitting in reception from 7.30 in the morning waiting for them to hand it back to me. The man said it will take 3 hours I left they at 12.30. 1hour before they give it back to me

11 May 2026

Promptly dealt with on arrival.

11 May 2026

Fantastic communication fantastic service. Danielle is friendly and provides constant updates

08 May 2026

Excellent customer service, professional and kept updated Also very helpful in providing info for future services

07 May 2026

From the way I was dealt with when I first arrived and being made a coffee, to the video I received of the checks undertaken to the way I was served when I collected my car, everything was excellent

07 May 2026

Friendly staff, modern dealership.

05 May 2026

We were dealt with quickly, the work was carried out as expected, and communication was great.

05 May 2026

Everyone I dealt with we're professional and friendly

05 May 2026

Efficient quick and really helpful professional help from Rachel when at the site.

05 May 2026

Professional, efficient and communicative.

05 May 2026

Absolutely amazing service from start to finish

04 May 2026

The centre looks amazing and everyone was very welcoming

03 May 2026

Very polite and excellent service.

03 May 2026

Very good setup and friendly staff. One downside was they finished with my car but didn't tell me or give me key, I had to ask twenty minutes later as whoever returned it went for lunch and forgot about me.

02 May 2026

Very helpful and very friendly

01 May 2026

Nice staff memeber.

01 May 2026

Convenient, easy to book and well looked after on the day.

27 April 2026

Service provided was professional and made the process of dropping my car off very easy with no waiting around and the same was for the pick up with a phone call to confirm works completed and ready for collection

27 April 2026

Seen promptly by Alex agreed works required. Alex called later in day to arange for outof stock part to fitted next morning. Call by mid morning to collect car all works completed and car valeted.

25 April 2026

Rachel at Ruxley was really professional, kind and accommodating. She addressed our frustrations with our previous experience at Blackheath and managed to help get a resolution to a problem. She kept in touch and nothing was too much trouble for her.

25 April 2026

The atmosphere was lovely the receptionist was so welcoming and Rachel was very welcoming and insightful, explained options I never knew you had and explained the whole process.

21 April 2026

Speedy service, good communications and courteous staff.

21 April 2026

Kept informed though the process

19 April 2026

Greeted by lovely welcoming receptionist and Alex kept me informed of work required and costs.

15 April 2026

Good ambiance cheerful staff and very efficient Special mention for Michael Sly Having used Statstone Maidstone the difference was Amazing

13 April 2026

The staff at Ruxley are always very friendly knowledgeable and always so helpful

13 April 2026

Good service, nice people, on time, reasonable cost

13 April 2026

I have dealing with this site since 1990, I am still happy to continue.

13 April 2026

Very nice people you have.... keep it up.

12 April 2026

The customer service that I received was totally unacceptable. Mike who was supposed to be dealing with my car was rude and passive aggressive. I've never experienced such poor customer service anywhere, especially not a BMW.

10 April 2026

Exceptional service by Daniela

05 April 2026

Service executed in accordance with my wishes by efficient and polite staff.

03 April 2026

When I explained I had work meetings early afternoon they made sure my service was done promptly, excellent service

01 April 2026

Service from my advisor was perfect. No issues to raise.

31 March 2026

Amazing service from start to finish

29 March 2026

On arrival I was greeted by a lovely lady Asking if there was anything she could do for me , help me to the right department etc

29 March 2026

Good customer service

29 March 2026

It was just 'ok'

27 March 2026

Excellent service, exceptional customer service and quality of work done was very good.

24 March 2026

Very happy, keeper me updated

24 March 2026

Everyone was extremely helpful and polite and made the experience very easy.

24 March 2026

This was my second recent visit, and unfortunately, my experience has remained consistently poor. I found the staff to be neither particularly helpful nor polite, which is disappointing for a brand that prides itself on premium customer service.

23 March 2026

Slow, unprofessional, frustrating

23 March 2026

Very friendly and professional service, Rachel was extremely polite and helpful

23 March 2026

From. The. Time. I walked in to reception. Details were. Taken. And I was pleasantly. Surprised. As I was told. Them O T. Would take till three. That Afternoon. Then. Had a phone. Call to say it was all completed. Only took one hour.

23 March 2026

Had a good experience having my alloy wheel repair.

23 March 2026

all good

23 March 2026

Very helpful

23 March 2026

Excellent service by Rachel

23 March 2026

Everything was good from the advisor

23 March 2026

Very efficient and professional service.

21 March 2026

MOT completed without any issues &within time period stipulated

20 March 2026

Smart new reception. Prompt attention on arrival. Information video received. Telephone. Call when ready.

18 March 2026

Was an issue with price quoted for service. Price doubled on the day due to misinformation . Service manager Alex Briner checked initial call and confirmed the mistake which resulted in the extra charges being dropped with an apology. Excellent.

17 March 2026

Excellent service, friendly staff, everything explained and constantly updated.

16 March 2026

Mick was a gentleman in dealing with my query and issues with my car. He was detailed in his explanation and kept me informed regarding how long it'll take for the completion of work, so that I could plan my journey back to the dealership.

16 March 2026

Would have been complete but there isn't a collection service anymore

16 March 2026

Did all that was required and on time

15 March 2026

Friendly and professional service

15 March 2026

Such a change since few years ago, big improvements, all work done as expected now you can feel properly looked after, service AAA+

14 March 2026

Rachael was lovely on customer service 10/10

14 March 2026

I was very satisfied with the service. Rachel was pleasant, professional and very helpful, making the whole experience great

14 March 2026

Rachael was lovely and looked after us

13 March 2026

Alex is friendly and takes initiative in seeking solutions and making accommodations.

11 March 2026

Very happy with the service, got a free car health check & wash & vacume

10 March 2026

Complete professional

09 March 2026

Polite and helpful staff

08 March 2026

Great staff from arriving to collections

08 March 2026

Dealt with in a very professional manner

07 March 2026

Alex was polite and explained what was planned for the service and confirmed all details

04 March 2026

Excellent service as always

04 March 2026

The young lady who looked after me was superb ask if it could be done by 3 o'clock and it was ready at 240 great service

03 March 2026

Everything was done I asked for

03 March 2026

Smooth process

03 March 2026

Staff very polite and attentive. Rachel Quamina in particular was very helpful.

03 March 2026

Alex was excellent with communication, the speed of the service was also good

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Hedin Automotive Ruxley BMW

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8119

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8119

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8111

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map

Address

Maidstone Road, Sidcup, Kent, DA14 5BG

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

020 8302 6431

Map

Areas served

Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup

View map