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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
341 ratings and 226 comments received in the last 90 days.
02 September 2026
We loved our BMW X5 car and when it came to renew, Tommy contacted us and showed us options to buy a new BMW X5. We now have a new X5 and also an X1.
01 September 2026
Was told I could have the car once ordered the following week. Had to wait an extra week because of staff on holiday which wasn't communicated to me. Part exchanged a vehicle and still waiting 2 weeks later for the loan to be paid off
27 August 2026
Was quick and straight forward from start to finish, had no issues and communication was great
20 August 2026
Hi, i think it was top notch, I was really impressed with how Molly and Clive broke everything down to a Tee. Their hospitality was amazing and made me feel very welcome. Their delivery was superb and made me feel extremely satisfied and happy.
18 August 2026
My Father sadly passed away, I had to trade in his and my vehicles at a very stressful time. Fleur, Nathan and Carl were totally supportive and helped with a new vehicle and resolved my situation. I've been a customer for 8 years now very grateful
18 August 2026
None
17 August 2026
Sale negotiated with Clive Ankomah who was pleasant and courteous.Later Chloe Wust who took us through the paperwork was pleasant and courteous and made sure that everything was understood.
10 August 2026
Carl, karis and Chloe were excellent in explaining everything , polite and very helpful with excellent customer service .
07 August 2026
Chloe handed over the new car she was very helpful. The new car key had a scratch on the casing chloe went out of her way to address the issue. As a good will gesture she also gave new car mats. Very pleased with chloe.
06 August 2026
Chloe and Clive genuinely made the experience magical for me. I turned up late and Chloe still managed to move things around for me and not make me feel like a bother. Danny took his time to find my dream car and I'm so grateful!
05 August 2026
Amazing start to finish
03 August 2026
Excellent service very friendly and very helpful
03 August 2026
There was no sales pressure. Danny Willis was informative and helpful and helped with all the paperwork. The handover experience was equally efficient. Chloe Wust was so knowledgeable and patient with all my questions.
26 July 2026
Excellent experience from start to finish. Mon Singh was so knowledgeable. There was no question we asked about the vehicle he wasn't able to answer. So committed to making sure we were happy with our purchase. Chloe Wust was also amazing! 5 Stars!
25 July 2026
Excellent service, cannot fault the whole experience. Made buying my BMW a wonderful experience.
19 July 2026
All the staff at Hedin,Ruxley, couldn't have been more friendly and helpful. We only came to buy a car for my daughter and then I wanted one myself! Even when we had issues, the responses were quickly resolved.
18 July 2026
Both Sergio and Chloe were fantastic - they were very attentive and explained everything about the car and purchasing experience brilliantly.
15 July 2026
Everyone I had contact with was helpful, courteous, kept me informed, and generally very professional.
15 July 2026
Had to keep asking for updates. When I went to collect the car, no key rings given no car manual given, a quick run over the controls. Also told full tank of fuel. Was only half a tank. Seen a customer picking up a used car, was given flowers not me.
12 July 2026
The vehicle was selected with adequate help from the salesperson. the hand over was comprehensively executed and clear to understand.
11 July 2026
Catered for every need
11 July 2026
Staff were excellent and very helpful, everything was smooth and hassle free.
10 July 2026
Karis Johnson and her colleague Chloe were professional, helpful and patient with us from the point of looking at possible vehicles to the point of delivery. Nothing was too much trouble and we really appreciated it.
08 July 2026
Friendly and respectful staff
08 July 2026
Clive Ankomah provided us with great customer service. We told him that we needed a car ASAP as our previous car had been written off and he helped us to get a new car in 7 days.
06 July 2026
The sales team were extremely helpful, answered all our questions, were quick to respond to queries after we'd left the showroom. The handover was also very good, we were given a very comprehensive introduction to our new car. 5 * service
05 July 2026
As always, Stephen James / Hedin Ruxley Sidcup deliver high standards for customer care. Special thanks to Carl Hadwin, Chloe Wust, Sergio Garaguso.
04 July 2026
Great service, friendly, personable, good communication through the whole proceas
03 July 2026
The service was efficient, friendly and helpful. Dan and Chloe were great to deal with. The transition from old car to new was exceptionally easy and pleasent.
02 July 2026
We were guided through everything by a lovely staff member called Chloe Wust. She is an absolute star.
30 June 2026
Extremely friendly sales person at BMW RUXLEY, Millie Demachen
19 June 2026
Fluer was excellent in communicating with us from start to finish and we felt like a valued customer. Serge was also more than happy to assist if we needed anything clarifying while Danny ensured we got the right car to suit our budget and asthetics
19 June 2026
The process was really smooth, no issues at all!
19 June 2026
Karis was brilliant. Non intimidating. I note that 'the boss' had no time for me, obviously stereotyped me as a time waster. I'm glad I got passed to Karis and hopefully she gets the commission on the car that I paid cash for!
13 September 2026
All went well no drama
12 September 2026
Good service as always!
11 September 2026
Polite, courteous, efficient. Comfortable area to wait.
09 September 2026
What is the point of sending me an email to list out the issues on the vehicle but you don't link it your service centre?? Didn't bother telling them, so you didn't cover the issues at service?!
08 September 2026
Very happy with the service experience from start to finish
08 September 2026
Very good customer service
08 September 2026
Excellent service
08 September 2026
Good service, but very very pushy trying to sell service products that my car clearly not need
08 September 2026
Excellent. The service as usual was very good, prompt appointment and while you wait repair.
07 September 2026
Excellent service managing my alloy wheel claim. Daniella kept me informed and also had time to chat about my car and my intentions for replacing it in the future.
07 September 2026
The staff are always unfailingly polite, welcoming and strike just the right balance between friendliness and professionalism. My car was ready early, as I requested and any questions I had were clearly answered.
07 September 2026
Very good and efficient service provide by Simon Wells
07 September 2026
I'm very satisfied overall. The process so straightforward and efficient.
05 September 2026
Always a 5 ?? service
05 September 2026
Very efficient and friendly staff.
04 September 2026
Always get excellent service from Daniela at Hedin Ruxley. Quick turnaround and very friendly.
04 September 2026
Awaiting corrected vehicle health check document.
02 September 2026
Great service /very efficient and friendly staff
02 September 2026
Great service and felt valued as a client
02 September 2026
The who le experience was hassle free I was given regular updates by Alex
01 September 2026
I couldn't be happier with the service I received. Bradley Walsh was incredibly knowledgeable, friendly, and honest about what my car needed. The entire process was seamless, fast, and completely stress-free. Custom Service at Hedin BMW is 10/10
01 September 2026
Helpful at the services desk and I was seen quickly without having to wait
01 September 2026
The service was norticelably different we didnt receive a video of the overall v3chicle check. There was no document provived ofvth3 status of the car ie tyre depth checks. The service has gone down hill since our last visit.
31 August 2026
Very pleased professional service
31 August 2026
Exceptional service, kindness and attention to detail. It is very much appreciated and I will be using Ruxley as my preferred dealer in future
31 August 2026
Good communication and efficient service.
31 August 2026
An expensive service because of tyre damage but where the dealer reminded me I had tyre insurance to replace 1 possibly 2 tyres. Thanks to Simon who checked this out.
30 August 2026
you have a great team and great service
30 August 2026
Great service. Kept informed and on time.
29 August 2026
- Tyre replacement and sun roof demonstration done efficiently. Nathan was asked weee helpful and went one step further to order wing mirror indicators as it sometimes malfunctions
29 August 2026
Checking in the car was seamless
29 August 2026
Fantastic service. Friendly knowledgeable staff. Repair completed quickly. Made to feel very welcome whilst waiting.
29 August 2026
Satisfied
27 August 2026
Impressive facilities & friendly staff.
27 August 2026
Advised of faults found on i section with video evidence
25 August 2026
All went well But l thought very expensive
25 August 2026
Very nice and clean showroom, felt very relaxed and cool
25 August 2026
Very good service. Daniela was really helpful and organised.
25 August 2026
On returning to the car whilst picking up on Saturday, I could see a wire hanging near the exhaust back box. On close inspection it was a sensor that was left disconnected. I had to reconnect it and can be seen on your cameras that I have done it.
24 August 2026
5 star reception area and customer service
24 August 2026
Professionalism
24 August 2026
Very helpful and understanding
24 August 2026
Great experience from start to finish.
24 August 2026
Great level of facilities
24 August 2026
Evevrthing nice simple and smooth
23 August 2026
Friendly helpful staff , Bradley was very polite and professional
22 August 2026
The phone contacts and service team were very helpful. Thank you.
21 August 2026
Daniella was brilliant. Very helpful right through works
20 August 2026
Very professional and friendly. Best experience with a garage for a while.
19 August 2026
The free clean that was done was just a wipe over. I thought a better job would have been done. Although it's free it should still be done to the correct standard.
19 August 2026
Not worth feedback because company could not guarantee work
19 August 2026
Overall happy, but I'm a little bit annoyed my online selection at check-in time to include a Air conditioning cleaning was lost, and ended up not being done
19 August 2026
I'm still waiting to hear about the repair to my convertibles hood I sent a reminder to Alex on Monday but as yet I have had no response
16 August 2026
Fast and well organised service!
16 August 2026
Friendly staff and clear communication.
16 August 2026
Very professional and courteous
13 August 2026
All work completed
13 August 2026
The employee who dealt with my query my time there, left me with a very distasteful taste in my mouth. I have been coming to BMW Ruxley for the last 4 years and this experience with Hedin has left a lasting expression and discontent.
13 August 2026
Danny the sales guy sorted it all out for my running in service
12 August 2026
Tommy was again very good at looking after me. Explaining everything to me as we went along. Great service
12 August 2026
Smooth service, no fuss, easy process
12 August 2026
Great staff
12 August 2026
Absolutely love the new bmw Huxley service/sales center. Clean comfy and full of refreshments. Absolutely loved the t.v x2 in the comfy area . Only thing I didn't see any signs for the rest room. Maybe just need glasses. Ha ha .
11 August 2026
Good
11 August 2026
The price quoted when I bought the car in was higher than the price quoted when I booked it in. . You did not use paper mats to protect the carpet, it took me an hour to steam clean the grease off !
11 August 2026
Reception was polite and efficient. I waited for the replacement to be done in very comfortable surroundings.
11 August 2026
The staff at your Ruxley branch especially Alex are so friendly,helpful and very knowledgeable.
10 August 2026
Everything went well and the staff were friendly and professional
10 August 2026
Michael who looked after me was really good and kept me informed. The price of budget tyres was very high
10 August 2026
The work involved was substantial and took longer than I expected. However, it has been completed by professionals and I am happy. Customer service was very lacking. I made 17 calls to get updates but got little response.
10 August 2026
Finding the book in house was a bit of a chore otherwise the all round experience was pretty good. The phone booking was excellent.
10 August 2026
Very smooth reception. Helpful staff quick and efficient
09 August 2026
Great service - kept me in loop of work needed to be done and my options.
09 August 2026
The work was carried out as specified to a very good extent. The pre and post service by Danielle was excellent.
06 August 2026
Great service poor value
06 August 2026
Great service
06 August 2026
The guys at bmw got me in and out very quickly much better experience than before
05 August 2026
I was very happy with the welcome at the service desk and how the car was booked in, there appeared to be a genuine interest in the car which is nearly ten years old now, the rear brakes were serviced and I had a health car video.
04 August 2026
Been with BMW for over 20 years Showroom is lovely but I found it not as friendly as before text I received before service asked if I would like a price on my car to which I have not had Also first service took nearly 9 hours
04 August 2026
Everything ran to time, communications were efficient and timely. Facilities were comfortable and spacious.
04 August 2026
From start to finish so professional and caring towards me my grandson and my vehicle A pleasure to attend your site thank you
04 August 2026
Smooth check in and car was back within quoted timeframe although initial Phone booking said an hour - check-in said 2
04 August 2026
This is the second time that after competing the EGR recall my vehicle has broken down and had to be towed away. In the first instance repair works costs £2k and after the recent repair, my vehicle is at my local garage with repairs cost of £1k
04 August 2026
Great customer service, excellent communication.
03 August 2026
Good service from the minute I arrived from Simon. The recall was handled swiftly and efficiently.
03 August 2026
Friendly staff who explained thtoughout
03 August 2026
Friendly staff as always
03 August 2026
Speedy efficient service.
02 August 2026
Excellent service
02 August 2026
Courteous staff, made me feel very welcome. They kept me up to date with progress. Bonus, was receiving the car back cleaned and hoovered.
02 August 2026
The service advisor I dealt with is by far the best person in any capacity I have ever been involved with at BMW. He is an asset and should be looked after. It would be great if you could ensure this is passed onto his manager.
02 August 2026
Very attentive service from all the staff that I interacted with. The servicing of the car was done in good time and I was kept informed of progress.
01 August 2026
Very professional, friendly & helpful
30 July 2026
Very clean and fresh showroom, was quickly helped by reception and wasn't left waiting to hand keys in etc. Very friendly staff
30 July 2026
Completed what was required efficiently
30 July 2026
We trust BMW with all servicing and repairs, so we're disappointed. After paying £1,300 for a battery, new warning lights appeared the next day and we're now quoted £2,500 more. We've called for 2 days and still no callback from our advisor.
29 July 2026
My warranty issue was dealt with very efficiently and effectively by all of the team at Heddin Ruxley. Many Thanks Mr Fisher
29 July 2026
Excellent service from start to finish. Simon handled everything professionally and made the whole experience smooth and stress-free. I couldn't have asked for a better experience.
28 July 2026
Prompt service, professional polite helpful staff.
28 July 2026
Great professional service.
27 July 2026
sorted the car quickly
27 July 2026
I was very satisfied with the quality of service and the advice given to me which turned out to be very useful.
27 July 2026
All good.
27 July 2026
All ok. However, free car clean was not the best. Car still looked dirty. Passenger rubber door seal hanging off. Did not mention it and it came back still trailing outside the door!
27 July 2026
Racheal was very very helpful after being treated rudely by other staff. Shes a asset to bmw
26 July 2026
I moved from a bad experience at Barry Croydon, Hedin Was so easy to deal with and helpful
25 July 2026
Danny Cosby and Alex are so helpful and clearly very knowledgable. They didn't leave me waiting and made sure I had a full debrief following the servive. The lady at the service desk was very welcoming and made sure I was comfortable.
25 July 2026
Efficient, knowledgeable, kept informed.
25 July 2026
Service agent was ready to meet, greet and sign the car in and to discuss what was to be done. It would be really helpful if there was some sort of shuttle service to run customers to the station. I had to walk to bus stop then wait for a bus.
23 July 2026
Michael Sly was very helpful
23 July 2026
Good communication
23 July 2026
Fast, efficient, did exactly what was required plus gave a car wash. Pleasant helpful reception and technical team. Couldn't be better. Thank you
23 July 2026
Service was excellent really well looked after I just feel the price quoted for the replacement of a headlight was extortionate hence the one star less
23 July 2026
10/10 service from the team
22 July 2026
Video footage, frequent updates , quick service
22 July 2026
The invoice I had was not very clear as to what was done / what the values on it were.
22 July 2026
The service was all ok. The customer service was appalling. The person was rude and grumpy. I was told to wait forg car to be washed before collecting and after an hour when I arrived it wasn't done but I wasn't actually informed of this.
21 July 2026
Both the receptionist and the Guy dealing with the hand over of the vehicle were lovely polite and smiley on delivery and pick up.
21 July 2026
Great communication and service . fabulous facilities . thanks
20 July 2026
It's not clear about which aspect you are asking: the smart repair team is excellent so would get 5 stars but the sales/after sales team are awful. Unless you are asking about a new car they have no interest in providing information or responding
20 July 2026
Excellent customer service as always
19 July 2026
Very helpful
19 July 2026
Nice people, and good service.
19 July 2026
Very comfortable, offered a drink, friendly.
17 July 2026
Amazing service from the team always helpful.
16 July 2026
Good service as usual
15 July 2026
Staff were friendly, helpful and professional, work completed within timeframe quoted.
15 July 2026
Great service and good clean for the car
15 July 2026
Reception very polite & efficient Service department excellent
14 July 2026
Alex Briner was very helpful and patient explaining the process / need for the repairs and keeping me fully updated during the process
13 July 2026
Very efficient and helpful
12 July 2026
I had an easy experience from start to finish from booking the appt with the pleasant receptionist to the service that Simon Wells gave. Communication was great and no pressure
12 July 2026
I received a professional, friendly, and efficient service throughout my visit. The staff were welcoming, courteous, and dealt with everything promptly. The facilities were clean, well-maintained, and created a comfortable, welcoming environment.
09 July 2026
Great service and very professional.
09 July 2026
excellent service
09 July 2026
I reported two issues which were not resolved
08 July 2026
Service was good and car was nicely cleaned can't say better than that
07 July 2026
My car has only 51,000 miles, yet the BMW garage could not diagnose the fault. I received quotations with a warning the repair might not fix the issue, and was advised to find an independent specialist to strip the car down. Very disappointing.
07 July 2026
No acknowledgement of car being seen until I phoned 7 hours later. Diagnostics slow & not given email info only phone by reception. Secondary fault discovered no full diagnosis explained or emailed. No complementary vehicle offered.
06 July 2026
Always helpful and give honest reports on any issues with maintenance
06 July 2026
Friendly and helpful
06 July 2026
Good service.
06 July 2026
I was dealt with in a timely,efficient and courteous manner.
06 July 2026
Courteous, efficient service.
05 July 2026
Promt informed service
04 July 2026
Daniela is such a delight to deal with - timely communication - expert advice - just wonderful.
04 July 2026
Great service from your customer service department very present on arrival and yeah just for all round good service
04 July 2026
Hi , my car was sorted out perfectly collected it when completed everything was sorted couldn't be happier thank you very kindly. Very professional service team and technicians.
02 July 2026
The service was superb always giving updates and keeping me informed
02 July 2026
I was frequently updated on the service and its cost. Thank you, Simon, for your good customer service!
02 July 2026
I couldn't get courtesy car ,so I was left without car for 3 days and problem hasn't been fixed so I had to book another one but this time they are giving me courtesy car(but wanted to book it again without courtesy car as they wanna investigate ASap
02 July 2026
Little confusion on time of slot
01 July 2026
They provided an excellent service, with the absolute minimum of hassle.
01 July 2026
The service was very good from the start I was able to book a car it was available when I got there. The staff were very polite and professional nothing was to much trouble , I gave a good review to Mobility. I just wish I could keep my car longer.
01 July 2026
Very professional and on time
30 June 2026
Efficient and easy to deal with
30 June 2026
Service was great from start to finish
29 June 2026
The video was a good way of reminding of any advisory work to be done
29 June 2026
I have always received excellent service at BMW Ruxley. Very professional, efficient and caring. Thank you so much
29 June 2026
Keep me waiting than initially agreed but deducted some money off my bill.
28 June 2026
Very polite and welcoming staff on arrival and throughout the entire process.
28 June 2026
Great communication
28 June 2026
Very friendly and helpful staff. Kept me informed and were happy for me to sit and work while the car was being seen to - excellent facilities provided for this. All makes me choose Ruxley above others.
28 June 2026
Great customer service @ Rachel
26 June 2026
Very helpful staff, reception on my visit and explaining what would happen and pricing
26 June 2026
Fantastic experience at Hedin Automotive Ruxley. Clive Ankomah looked after me from start to finish and was outstanding, incredibly knowledgeable about the car, thoroughly professional, and never any pressure. Highly recommend Clive and the team
26 June 2026
Excellent service from Danielle throughout from 1st talking to her via phone to arranged a date, to looking after me whilst my car was being worked on, funding me a quiet office to work from, for a couple of hours
26 June 2026
Pleasant reception. Repair carried out quickly & efficiently. I love the free car wash & valet
26 June 2026
Spotlessly clean easy to park and coffee on tap
26 June 2026
Great service and attention to detail. Always Made to feel welcome
26 June 2026
My car is on a 2-year financing deal. I was told there would be no servicing during those 2 years. Then a servicing magically appears for £500 Also last time I was offered a pickup and drop off. This time I was told to figure it out myself?
26 June 2026
Thanks Danielle
26 June 2026
Could have put back the panel back and locked it in place, like oem.
24 June 2026
clear assessment of the condition of the car with video and associated costs. I was particularly grateful to Simon for agreeing to wait for me if I was a few minutes late, as I was delayed on my bus journey to collect the car.
23 June 2026
From the moment I entered the premises I felt welcome and well looked after. Everyone was very helpful and attentive. I was informed properly of the process and received my car back within the timeframe promised. This is now my preferred BMW Centre!
23 June 2026
Excellent treatment
23 June 2026
She was helpful
22 June 2026
I received a friendly welcome and the whole experience was efficient and pleasant. Special mention to Danny Cosby and Simon Wells for their kind attention.
22 June 2026
When informed of a minor issue on the car, and the cost to address, there was little understanding of the problem when I asked for further detail Also, very difficult to find a parking place to leave the car at drop off
22 June 2026
Quality and speed of work, clear explanations of the issues, superb work by Rachel
21 June 2026
Car was ready on time and cleaned
21 June 2026
Wright from phoning the service department. to taking the vehicle in. and waiting for iit . Getting it back, I think the whole service was excellent . thank you very much guys.
21 June 2026
Great service
21 June 2026
Very happy! Big shout out to Simon who kept me imformed all the time regarding the progress of my vehicle! And not forgetting Tina on the meet and greet desk. With a friendly but very efficient demeanour! And also taking time out to charge my mobile
21 June 2026
From booking in to picking car up everyone was friendly and professional
21 June 2026
Having taken my car the day before so my car would be serviced first as the day went by had no contact from them so rang at about 2:30 said they would call back still no call now 3:30 finally picked car up at 4:15 after being told can't find my car
20 June 2026
Great service, polite, and top class
20 June 2026
Very good service, nice surroundings to sit in and the work stations were welcome, it meant I could work from home but at the dealership whilst waiting for my car. Also a thank you to the safety check on my brakes. You highlighted a serious problem
20 June 2026
Very friendly and welcoming from the moment i walked in to the moment i picked up my car. Updates were provided in a timely manner and could not be happier with the service provided.
19 June 2026
A very good service from Ruxley with the agent arranging my lift home. Car cleaned and electrical fault rectified.
19 June 2026
Went in for recall on cooling lines plus 2 messages on electrics but couldn't find any faults. A plastic cover was not fitted and left on the back seats. It should of been fitted back on under the passenger's glove compartment. Had to return back.
FIND Hedin Automotive Ruxley BMW
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:CLOSED
View our Easter opening hours. Click Here
Phone
- 020 8269 8119
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
View our Easter opening hours. Click Here
Phone
- 020 8269 8119
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 020 8269 8111
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
Address
- Maidstone Road, Sidcup, Kent, DA14 5BG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8302 6431
Ruxley as well as surrounding areas including Bexley, Dartford, Swanley and Sidcup
13 September 2026
Danny was so helpful & patient while I decided what I wanted & was able to answer any questions I had,